You agree to this Refund and Returns Policy when you place an order on our website. This policy explains how returns, refunds, and exchanges work.

Eligibility for Returns

We accept return requests only under specific conditions. You can request a return if:

  • You received the wrong product
  • You receive a damaged product
  • You receive a defective item
  • The product does not match the order description

We do not accept returns for used, washed, or damaged items after delivery.

Return Request Time Limit

You must contact us within 7–14 days after receiving your order (based on your store settings). Requests made after this period may not be accepted.

How to Request a Return

To start a return, you must contact our support team with:

  • Order number
  • Clear description of the issue
  • Photos or video proof of the product

Once we receive your request, our team reviews it and responds with return approval or rejection instructions.

Return Approval Process

After approval, we provide return shipping instructions. You must send the item back in its original condition, including tags, packaging, and any applicable accessories.

We inspect the returned item upon receipt before making any refund decision.

Refund Conditions

We approve refunds only when:

  • The return item passes inspection
  • The item matches the original complaint
  • The return meets policy rules

We do not issue refunds if you return an item after using it, damaging it, or sending it in a condition that is not original.

Refund Timeline

Once we approve your refund, we process it within 5–10 business days. Your bank or payment provider may take additional time to reflect the amount in your account.

Refund Method

We always refund using the original payment method used at checkout. We do not issue cash refunds or transfer payments to alternative methods.

Non-Refundable Situations

We do not offer refunds for:

  • The wrong size was selected by the customer
  • Change of mind after order confirmation
  • Items marked as final sale
  • Products damaged due to misuse or improper handling

Exchange Policy

We may offer a product exchange instead of a refund if the correct item is available in stock. Exchange requests follow the same inspection process.

Order Cancellation Policy

You can cancel your order only before it is shipped. Once the order is shipped, we cannot cancel it, and it will follow the return process after delivery if eligible.

Shipping Costs

Shipping charges are non-refundable unless we ship the wrong or defective product.

Return shipping costs may be paid by the customer unless the issue is our fault.

Contact Information

If you need help with returns or refunds, contact us:

Email: support@gallerydept.us
Phone: +1 (213) 575-3811
Address: 7956 Beverly Blvd, Los Angeles, CA 90048, USA